Customer Contact Comms Associate, Voice

About the Role

You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs.

Key Responsibilities

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Provide best resolutions to customer issues.
• Close faults and complaints within SLAs.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Interact primarily within your own team and direct supervisor.
• Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Make decisions that impact your own work.
• Function as an individual contributor as part of a team with a predetermined, focused scope of work.

Requirements & Tech Stack

• Omnichannel - Customer Service
• Email and chat process
• Typing skills are preferred.

Qualifications

• Any Graduation