Community Manager

About the Role

The Community Manager at District Offices is responsible for creating a memorable impression on potential and existing clients, as well as visitors. This role requires professionalism in appearance and a friendly, smart, and courteous demeanor in all interactions, whether over the phone or in person. District Offices offers a dynamic environment to engage with various aspects of a business, including operations, marketing/social media, sales, and accounting.

Key Responsibilities

• Ensure the successful operation of the business center, managing day-to-day tasks to guarantee client satisfaction.
• Provide executive office services by engaging a diverse network of clients within a high-energy, technologically advanced co-working space.
• Resourcefully operate all office equipment: Virtual meetings / Teleconference Software / Hardware, Copier, Computers, Printers, Scanners, and Facsimile Machines.
• Support social media marketing efforts by providing content for the marketing agency.
• Gain a clear understanding of clients to ensure the best possible handling of requests, visitors, and service requirements.
• Manage all accounts payable (AP) and accounts receivable (AR).
• Answer all incoming calls professionally and efficiently, utilizing multi-switch telephone lines and telephone answering software.
• Maintain accurate and up-to-date logs of client account codes, telephone numbers, and other important information in District Offices approved formats.
• Assist clients with center and area amenities by recommending hotels, restaurants, taxi/limo, courier services, etc.
• Manage daily front desk operations, including opening and closing.
• Attend to client and guest needs by facilitating incoming event planning queries, customizing and executing memorable experiences.
• Sign for deliveries and receive daily incoming mail for clients.
• Independently perform administrative support, including sustaining business center/community cafe inventory while simultaneously managing front desk interactions.
• Prepare/schedule client and District Offices meeting rooms and equipment needs.
• Receive and set up catering assignments.
• Be knowledgeable of all other center locations, the Corporate team, and District Offices’ services.
• Create marketing packets when required.
• Ensure the center is stocked with paper and office/copier supplies.
• Assist the Director of Sales and Operations Manager with miscellaneous tasks as needed.
• Perform daily postings across all platforms.

Other Duties (as needed/required)

• Explain telephone features and voice mail programming to clients.
• Perform basic phone troubleshooting.
• Assist with coffee and office supply inventories.
• Assist with outgoing mail, including sorting, forwarding, packaging, and proper postage.
• Assist with the overall cleanliness and maintenance of the center, including spot cleaning.
• Assist with center security, including locking/unlocking doors.
• Prepare and configure offices for new clients, including welcome packets.
• Serve as backup to other similar positions at other locations or provide backup assistance to other centers as needed or required.

Requirements & Tech Stack

• Ability to problem solve and multi-task.
• Demonstrate a positive, pleasant, and professional demeanor.
• Exceptional communication skills.
• Strong organizational skills, ability to prioritize workload, and work efficiently with minimal supervision.
• Ability to operate office equipment and technology such as computers, printers, scanner & support software, telephones, facsimile machines, postage scales, and copiers.
• Exceptional customer service skills.
• Effectively manage company-specific software programs.
• Knowledge of Microsoft Office suite, including Word, Excel, and Outlook.
• Knowledge of social media marketing current best practices.
• Experience planning social media programs.
• Experience planning, managing, and executing social media initiatives.
• Experience with event planning is a plus.

Qualifications

• College degree required.
• Minimum 6 months experience in an office environment in a similar position.

Schedule: Monday – Friday 8:30 AM – 5:30 PM

Benefits: 100% paid by employer – Dental insurance, Health insurance, Vision insurance