Processing Specialist I

About the Role

This position involves the review and processing of photo enforcement events, a clerical and data entry-based task. Candidates must be able to follow basic procedures and scripts. The role requires strong attention to detail, a high level of quality, strong problem-solving skills, dependability, and a demonstrated ability to document and report issues. This position reports within the Operations Group and will report to the Operations Supervisor.

Key Responsibilities

• Review, assess, and perform data entry for photo enforcement program events using web-based tools.
• Align processing determinations and escalated actions to written instructions that are client specific.
• Adapt processing behaviors based on feedback or rules documentation changes.
• Achieve production and quality goals as assigned.
• Utilize basic computer skills to access and interpret performance reporting.
• Other office/clerical duties as assigned.

Requirements & Tech Stack

• High School diploma or GED.
• Strong communication skills, both verbal and written, and the ability to determine the proper medium of communication.
• Professionalism and the ability to work well with different groups of people.
• Self-motivated, quality driven individual with strong attention to detail.
• Demonstrated ability to multi-task and meet all assigned deadlines in a productivity driven environment.
• Familiarity with basic computer skills such as Outlook, Teams, and web browsers with the ability to learn and navigate a variety of computer systems/software.
• Ability to sit for long periods of time for data entry/event processing.