Voice Process Executive / BPO Associate (B2C)

About the Role

DiMaG Ai Marketing Solutions is seeking an energetic, empathetic, and results-driven Voice Process Executive / BPO Associate (B2C) to join their remote team immediately. This role serves as the primary voice bridge between partner hospitals/healthcare web portals and patients, aiming to recover abandoned carts and guide customers through their purchase journey.

Key Responsibilities

• Abandoned Cart Recovery: Outbound calling to patients and customers who left medicines or medical supplies in their online cart without completing checkout.
• Consultative Pitching: Understand customer requirements, answer basic product/order queries with empathy, and pitch the value of completing health orders online.
• Order Conversion & Assistance: Guide customers step-by-step through the checkout process, payment gateways, or prescription upload procedures to finalize their orders.
• Upselling & Cross-selling: Recommend related healthcare products, recurring refills, or wellness essentials where applicable to drive cart value.
• CRM Logging: Accurately update call outcomes, customer feedback, and follow-up schedules in the internal CRM system.
• Target Achievement: Meet daily and monthly conversion targets, call-duration metrics, and order completion quotas.

Requirements & Tech Stack

• Work From Home Setup: Must have a stable broadband internet connection, a quiet workspace, and a working headset.
• Internal CRM System: For logging and tracking customer interactions.

Qualifications

• Experience: 0 to 2 years of experience in B2C voice process, telecalling, customer support, or inside sales. Healthcare or e-commerce background preferred.
• Education: Minimum High School Diploma / PUC / Any Graduate.
• Communication Skills: Excellent verbal communication skills in English and Hindi. Knowledge of regional South Indian languages like Kannada, Telugu, or Tamil is a strong plus.
• Empathy & Professionalism: High emotional intelligence, active listening skills, and the ability to handle customer queries with care, especially in a healthcare context.
• Availability: Immediate joiners preferred.

Compensation: INR 15,000 – 20,000 per month.