Process Associate
Lyros Technologies Pvt Ltd-CMMI Level 3
Hyderabad, Telangana, India0–5 yrs3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 5 years · Diploma or Any graduate
- Must know
- Customer service
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Customer service15%of 98 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About the Role
Lyros Technologies Pvt Ltd is hiring Process Associates (also known as Customer Care Executives) for leading MNCs in Hyderabad and Bangalore. This is an opportunity for both freshers and experienced candidates (0-5 years) seeking a career in Customer Support, BPO, Voice Process, Non-Voice Process, Chat Support, or Email Support.
Job Details
- Position: Process Associate | Customer Care Executive | Customer Service Executive
- Experience: 0 - 5 Years
- Locations: Hyderabad, Bangalore (Bengaluru), Jaipur, Gurugram
- Salary:
- Freshers: 2.05 LPA - 4.00 LPA
- Experienced: Up to 6.50 LPA
- Salary depends on experience, communication skills, interview performance, and process.
- Work Details:
- Working Days: 5 Days a Week
- Shifts: Day Shifts | Rotational Shifts
- Process Types: Voice / Non-Voice / Chat / Email Support
- US Rotational Shifts: Available for applicable international processes
- Transportation: 2-Way Transport for eligible US rotational shift employees, up to 30 km (subject to company policy).
Key Responsibilities
- Handle customer queries through voice, chat, or email.
- Understand customer concerns and provide appropriate solutions.
- Resolve customer issues efficiently and professionally.
- Maintain a positive and customer-friendly approach.
- Follow company processes, quality standards, and performance guidelines.
- Maintain accurate customer interaction records.
- Meet required quality and productivity targets.
- Escalate complex issues to the appropriate team when required.
Requirements & Tech Stack
- Education: 10+2, 10+3, Diploma, Undergraduate, Graduate, Any Graduate, Any Degree, Any Stream
- Skills:
- Good English communication skills
- Basic computer knowledge
- Good customer-handling skills
- Problem-solving ability
- Positive attitude and willingness to learn
- Flexibility: To work in day or rotational shifts.
- Availability: Candidates available to join immediately or within a short notice period are preferred.
Who Can Apply
- Freshers
- 0 - 5 Years Experienced Candidates
- Customer Support Professionals
- Customer Service Professionals
- BPO Candidates
- Voice Process Candidates
- Non-Voice Candidates
- Chat Support Candidates
- Email Support Candidates
- Immediate Joiners / Short Notice Candidates