Operations Intern

Chennai, India

About the Role

ZepNest Services Private Limited is a tech-enabled home services platform. The Operations Intern role is a full-time, on-site position in Chennai. The intern will support daily operational activities and gain hands-on exposure to tech-enabled operations in a fast-growing home services environment.

Key Responsibilities

• Support daily operational activities.
• Coordinate with managed service partners.
• Track ongoing jobs and ensure timely completion of services.
• Assist in process documentation.
• Monitor service quality.
• Contribute to continuous improvement initiatives for on-demand repairs, AMC subscriptions, and property management workflows.
• Collaborate with cross-functional teams.
• Update internal dashboards and reports.
• Provide operational support for launches and pilot projects in Chennai.

Qualifications

• Strong Analytical Skills to interpret operational data, identify patterns, and support decision-making.
• Effective Communication skills to interact with partners, customers, and internal teams.
• Sales-related skills to support partner onboarding, promote services, and assist with customer conversions.
• Operations Management capabilities to help streamline processes, coordinate service delivery, and ensure adherence to standards.
• Project Management skills to assist in planning, tracking, and executing small operational initiatives and pilots.
• Comfort with digital tools, spreadsheets, and basic data reporting.
• Familiarity with app-based platforms is an advantage.
• Ability to work on-site in Chennai, manage multiple tasks, and collaborate in a fast-paced startup environment.
• Pursuing or recently completed a degree in business or engineering.