Package Consultant-ServiceNow

About the Role

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role and Responsibilities

As a Package Consultant: ServiceNow, this role delivers advisory and implementation services across all ServiceNow capabilities, partnering with clients to translate business and operational needs into effective solutions. This position focuses on designing, configuring, and optimizing workflows, with an emphasis on solution delivery and collaboration between business and technical teams.

Your Primary Responsibilities Will Include:

• Solution Design: Designing and configuring workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Implementation Leadership: Leading implementations from configuration through testing and deployment, ensuring successful project delivery.
• Post-Go-Live Support: Supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction.
• Process Improvement: Helping organizations maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration.

Requirements & Tech Stack

Preferred Education: Master's Degree

Required Technical and Professional Expertise:

• ServiceNow Configuration: Exposure to designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Implementation Delivery: Experience with leading implementations from configuration through testing and deployment, ensuring successful project delivery and client satisfaction.
• Technical Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
• Solution Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.
• Platform Enhancement: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.

Preferred Technical and Professional Experience:

• ServiceNow Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
• Technical Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.
• Platform Upgrades: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.