Server

About the Role

The Courtyard Portland City Center is seeking an on-call PM Server to join their team, serving guests with creativity and passion.

Key Responsibilities

• Provides prompt and courteous food service to restaurant customers.
• Greets and takes food and drink orders, serves orders, and accommodates special needs/requests.
• Remains attentive to customers throughout the dining experience, adhering to or exceeding service standards.
• Completes restocking and cleaning duties, including opening and closing sidework.
• Memorizes menu items, recipes, and daily specials to answer questions and make recommendations.
• Maintains cleanliness standards in the restaurant, wait station, and kitchen service area.
• Controls guest checks by following established procedures and documenting information.
• Receives proper payment from guests and ensures accuracy of guest checks and payment methods.
• Attends pre-meal and departmental meetings.
• Responds to customer inquiries and comments.
• Presents a clean and professional appearance.
• Maintains a friendly, cheerful, and courteous demeanor.
• Performs other duties as assigned.

Requirements & Tech Stack

• High school education or equivalent.
• Basic knowledge of customer service principles, food server functions, and restaurant/kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluent in oral and written English.
• Vision ability to clearly see detailed guest checks, computer printouts, written instructions, and observe the entire restaurant in dimly lit conditions.
• Manual coordination to punch buttons, grasp items, balance, and carry trays.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Full range of mobility and ability to travel up to 300 feet.
• Ability to stand continuously during preparation, service hours, or expediting.
• Moderate hearing to hear customers, supervisors, and communicate with staff.
• Excellent vision to see that product is prepared appropriately.
• Moderate comprehension and literacy to read records and special requests.
• Ability to perform multiple tasks simultaneously.
• Ability to follow verbal and written instructions.
• Ability to communicate verbally and in writing.
• Highly organized and able to pay attention to sound and sight details in crowded and noisy situations.
• Ability to use tact and understanding when dealing with customer service problems, including stressful and highly emotional situations.

Experience

• Previous experience in a similar position of 3 months or longer.

Perks

• Drastically reduced hotel rates for you and your friends & family at Marriott Hotels.
• Sage Restaurant Concepts discounts (The Original Dinerant, Departure, Urban Farmer).
• Referral Bonus Eligible.