Triage Associate I, Platform Triage

About the Role

Latitude AI is building the future of Ford’s autonomy roadmap. As a Triage Associate I, Platform Triage, you will be part of the Triage Operations team, analyzing large datasets from testing programs to identify, classify, and track vehicle performance issues. This role serves as a vital communication hub, connecting various engineering teams to ensure an integrated engineering lifecycle.

Expected hours of work for second shift support: 12:30PM - 9:00PM PST

Key Responsibilities

• Evaluate vehicle test data using internal tooling and logs, including detailed charts and signals.
• Understand issue context by examining sensor data (lidar, radar, etc.) and visualizations from autonomy toolings.
• Troubleshoot hardware and software issues of test vehicles in real time, providing live feedback and actionable steps.
• Monitor and document issue context and potential causes, identifying responsible modules.
• Work in an operational, fast-paced environment emphasizing attention to detail.
• Collaborate closely with team members and internal management to identify and escalate problems.

Requirements & Tech Stack

• High School Diploma or GED equivalent with two years of employment experience required.
• Flexibility in working hours and shift support.
• Ability to learn new tools and technologies quickly.
• Analytical skills to assess issue cause, impact, and severity following detailed documentation.
• Strong attention to detail with repetitive tasks.
• Excellent communication skills.
• Willingness to adapt to changes in processes and tasks.
• Interest in the development of Advanced Driver-Assist Systems (ADAS).

Nice To Have

• Experience working with ADAS automation testing products.
• Experience in a customer-facing environment.
• Strong Excel/Google Sheets experience.
• Strong Slack and Jira experience.
• Experience in a software/IT, operational, or STEM environment.
• Experience using dashboarding software such as Looker or Superset.