Telesales Executive

About the Role

Synax Technologies is a premier Value Added Distributor specializing in advanced cybersecurity technologies, managed security services, and security assessment services. This is a full-time, on-site Telesales Executive role based in Hyderabad.

Key Responsibilities

• Conduct outbound and inbound calls to prospective and existing customers.
• Present cybersecurity solutions and services.
• Convert qualified leads into opportunities.
• Understand customer needs and provide accurate product information.
• Address basic inquiries to support the sales process.
• Maintain call logs and update CRM records.
• Follow up with leads and coordinate with the sales team to achieve targets.
• Build and maintain positive customer relationships.
• Participate in sales campaigns.
• Share feedback from customers to improve messaging and outreach.

Requirements & Tech Stack

• Strong Communication skills (clear verbal interaction over phone, concise written communication).
• Customer Service and Customer Support skills.
• Lead Generation skills (prospecting, qualifying leads, nurturing customers).
• Sales skills (presenting offerings, handling basic objections, supporting closing).
• Basic understanding or interest in cybersecurity solutions and IT services.
• Proficiency in using CRM or contact management tools and standard office applications.
• Ability to work in a target-driven environment.
• Strong time management and organizational skills.
• Prior telesales, inside sales, or call center experience is an advantage.

Qualifications

• Minimum high school diploma.
• A degree in Business, Marketing, or a related field is preferred.