Sales Associate

About the Role

The Sales Associate role at PLANET RADIUS is a full-time, on-site position based in Gurugram. The Sales Associate will engage with customers over a call, understand their needs, present suitable products or services, and support them through the purchase process.

Key Responsibilities

• Engage with customers over a call.
• Understand customer needs.
• Present suitable products or services.
• Support customers through the purchase process.
• Maintain product knowledge.
• Handle inquiries.
• Maintain CRM.
• Follow up with prospective and existing customers to build and sustain relationships.
• Collaborate with the sales team to meet targets.
• Update sales records.
• Provide feedback on customer trends and market insights.
• Uphold company standards in customer service, professionalism, and workplace conduct.

Requirements & Tech Stack

• Communication and interpersonal skills: Ability to engage professionally with diverse customers and colleagues.
• Sales aptitude: Basic knowledge of sales processes, negotiation, and relationship building.
• Customer service orientation: Focus on problem-solving, responsiveness, and creating positive customer experiences.
• Organizational and time management skills: Ability to handle multiple customer interactions, follow-ups, and documentation efficiently.
• Comfort with basic computer applications and digital tools: For maintaining records, preparing reports, and communicating with the team.
• Ability to work on-site in Gurugram on a full-time schedule.
• Ability to collaborate in a team environment.

Qualifications

• Prior experience in sales or retail is preferred but not mandatory; willingness to learn and adapt is essential.
• Educational background at the high school level or above.
• A degree in business, marketing, or a related field is an advantage.