Youth & Family Coordinator (East Communities)

About the Role

The Youth & Family Coordinator at the Greater Austin YMCA brings the energy and excitement of the YMCA to life through youth sports, camps, enrichment programs, teen activities, family events, and seasonal programs. This role creates fun, welcoming, and memorable experiences for children and families, builds meaningful relationships, supports engaging activities, and ensures every participant has an outstanding YMCA experience.

Key Responsibilities

• Support the planning, coordination, and delivery of Youth & Family programs, activities, and events.
• Provide day-to-day operational support based on departmental priorities, seasonal needs, and center needs.
• Serve as a welcoming point of contact for participants and families by answering questions, sharing information, and helping resolve routine concerns.
• Assist with schedules, registrations, rosters, participant communication, supplies, equipment, space preparation, and other program logistics.
• Help lead and monitor activities to ensure experiences are safe, engaging, inclusive, age-appropriate, and aligned with YMCA standards.
• Support participant supervision, transitions, and engagement while maintaining appropriate staff-to-participant practices and program expectations.
• Build positive working relationships with participants, families, staff, volunteers, members, and community partners.
• Assist with coordinating and supporting staff and volunteers to promote consistent program delivery and a positive team environment.
• Maintain accurate program records and provide routine updates related to participation, incidents, supplies, schedules, and operational needs.
• Follow established safety, supervision, emergency, and incident-reporting procedures and administer first aid within the scope of training when needed.
• Set up, take down, and organize program spaces, equipment, and supplies while maintaining clean, safe, and welcoming environments.
• Identify day-to-day program needs and communicate challenges, opportunities, and recommended solutions to the appropriate leader.
• Participate in staff meetings, training, program planning, and continuous-improvement efforts across the Youth & Family department.
• Model excellent customer service by leading with empathy, listening actively, and fostering positive relationships with participants, families, members, staff, and guests.
• Lead by example the Y's mission, vision, and values with program participants, members, staff, and guests.
• Become an ambassador of the Y's work and culture by sharing who we are as an organization and brand.
• Complete other duties as assigned.

Requirements & Tech Stack

• High school diploma or equivalent required.
• Strong organizational skills with the ability to manage multiple priorities, coordinate logistics, and maintain accurate records and communications.
• Ability to lead activities, engage participants, and create positive, welcoming, and inclusive experiences for children and families.
• Strong customer service, relationship-building, and communication skills with the ability to interact effectively with participants, families, staff, volunteers, and community partners.
• Ability to work a flexible schedule that may include mornings, evenings, weekends, holidays, and seasonal programming needs.
• CPR/AED and First Aid certification, or the ability to obtain certification within the required timeframe.

Qualifications

• Additional education or training in youth development, recreation, education, or a related field is preferred.
• Experience working with children, families, or community members through programs, services, events, volunteer work, or other customer-facing environments.
• Knowledge of youth development, participant safety, and supervision practices, or the ability to quickly learn and apply YMCA standards and procedures.
• Experience supporting, mentoring, or coordinating the work of staff, volunteers, or peers is preferred.

Physical Requirements

• Ability to perform essential functions in various work environments (office, program, community).
• May require standing, walking, bending, reaching, and lifting or moving materials and equipment up to 30 pounds.
• Ability to communicate effectively, work collaboratively, and respond appropriately in emergency situations.