Customer Success Intern

About LineupX

LineupX is a B2B SaaS startup transforming the way colleges, universities, training institutes, and EdTech companies manage student placements. We are building a platform that simplifies placement operations, strengthens industry connections, and enables institutions to streamline their placement processes through technology. We are looking for enthusiastic and customer-oriented individuals who are passionate about technology, communication, and building meaningful client relationships.

Role Overview

As a Customer Success Intern, you will work closely with our Customer Success team to ensure a smooth and successful experience for our clients. You will be involved in understanding the LineupX product, onboarding clients, assisting them with product usage, and ensuring they derive maximum value from the platform. This role is ideal for individuals who enjoy interacting with people, solving problems, and working in a fast-paced startup environment.

Key Responsibilities

• Develop a thorough understanding of the LineupX platform, its features, and functionalities.
• Assist in onboarding new clients, including colleges, universities, and EdTech companies.
• Conduct product walkthroughs and explain platform features to clients.
• Understand client requirements and help them use the platform effectively.
• Act as a point of contact for client queries and provide timely assistance.
• Build and maintain strong relationships with clients to ensure customer satisfaction.
• Proactively follow up with clients to monitor product adoption and engagement.
• Coordinate with internal teams to resolve client issues and improve the overall customer experience.
• Gather client feedback and share insights with the product team for continuous improvement.

Requirements & Tech Stack

• B.E./B.Tech graduates from the 2025–2026 batch.
• Strong verbal and written communication skills.
• Good interpersonal and relationship-building abilities.
• Basic understanding of technology and SaaS products.
• Ability to understand customer requirements and provide solutions.
• Problem-solving mindset with a willingness to learn.
• Comfortable working in a fast-paced startup environment.

What We Offer

• Hands-on experience working with a growing B2B SaaS product.
• Opportunity to interact with clients across the education ecosystem.
• Exposure to customer onboarding, product management, and client relationship management.
• Mentorship and learning opportunities in a startup environment.
• Performance-based bonus of up to ₹30,000 after six months.
• Opportunity to receive a Pre-Placement Offer (PPO), with an expected full-time CTC of ₹3–5 LPA based on performance.