Auto Damage Trainee (Field)

About the Role

As a Field Auto Damage Trainee, you’ll provide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident.

Key Responsibilities

• Inspect and assess vehicle damage.
• Estimate vehicle repair costs.
• Negotiate equitable settlements.
• Partner with body shops, rental companies, and parts providers.
• Consult with involved parties.
• Review insurance contracts.
• Manage rental cars.
• Resolve customer concerns, ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Requirements & Tech Stack

• Customer-facing experience preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active Adjusters license preferred.
• High School Diploma or GED required.
• College degree preferred.
• Valid driver’s license that meets company underwriting guidelines required.
• Available to work evenings, weekends, and holidays.

Qualifications

• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.

Note: This is not a remote role; you will be required to work in the territory listed on the job posting.

Note: The annual salary range is $32.05 - $50.36.

Note: Training and exam fees for the Adjusters license are provided.

Note: GEICO Fleet vehicle assigned and responsible for the New Haven, CT area.