Intern, GenAI (Customer Success)

About Our Group

The GenAI Customer Success Team fosters innovation and collaboration, leveraging advancements in AI research and development to drive success and efficiency, with a focus on customer aspects. This includes providing trainings and training materials, monitoring impact and compliance with company policies, identifying AI needs and opportunities, and providing comprehensive guidance throughout the AI lifecycle.

About The Role

• You will learn AI solutions, key use cases, features, and recommended practices to effectively support end-users.
• Assist in developing and delivering engaging training materials, demonstrations, workshops, and enablement sessions to help users confidently adopt and use the solutions.
• Participate in beta testing activities, working with users and product teams to identify, document, and communicate product issues, feedback, and opportunities for improvement.
• Support product launches by helping users understand new capabilities and providing guidance during onboarding and adoption.
• Serve as a bridge between end-users and technical teams, translating technical concepts into clear, user-friendly language.
• Provide ongoing user support, including basic troubleshooting, usage guidance, and identification of issues for escalation.
• Work closely with customers, end-users, and cross-functional teams to support product testing, user enablement, training, and post-release adoption.
• Gather, organize, and analyze user feedback to identify common challenges, adoption opportunities, and potential product improvements.
• Apply prompt engineering techniques and recommended practices to help users achieve effective results from GenAI solutions.
• Continuously build knowledge of GenAI technologies, emerging AI trends, and best practices relevant to customer adoption and support.
• Gain practical knowledge of Generative AI (GenAI), prompt engineering, customer success, and product adoption.

About You

• Highly motivated, curious, and eager to learn new technologies, concepts, and skills.
• Strong customer orientation, with a genuine interest in helping users solve problems and achieve successful outcomes.
• Clear and confident communication skills, effective with different audiences.
• Passion for knowledge sharing and simplifying complex concepts.
• Collaborative mindset, ability to work effectively across technical and non-technical teams.
• Strong interpersonal and presentation skills, with a professional and approachable communication style.
• Demonstrated initiative, adaptability, attention to detail, and ownership of assigned responsibilities.
• Comfortable working in a fast-paced, dynamic, and evolving environment.
• Commitment to continuous learning, self-development, and incorporating feedback.

Requirements & Tech Stack

• Foundational knowledge and understanding of Generative AI (GenAI) concepts and technologies.
• Familiarity with prompt engineering concepts and techniques, with an interest in developing practical expertise.
• Exposure to customer support or technical support through academic projects, internships, or other relevant experiences.
• Ability to understand technical concepts and communicate them in simple, user-friendly language.
• Exposure to creating or organizing training materials, presentations, demonstrations, workshops, or knowledge-sharing sessions through academic, project, internship, or extracurricular experience.
• Good analytical and problem-solving skills, with attention to detail and the ability to learn from user feedback.
• Ability to collaborate effectively with others and work independently.
• Fluent written and verbal communication skills in English; proficiency in additional languages is a plus.

Location

• Pune, India
• Travel: None