PBX Operator (Relief)/Front Desk Associate

About the Role

As a PBX Operator/Front Desk Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

• Hourly wage: $17.75
• PBX Operator: 2 days, 8 AM/10 AM - 4:30 PM/6:30 PM, Saturday & Sunday
• Front Desk: 3 days, 1st & 2nd shift, Open Availability

Key Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.
• Promote teamwork and quality service through daily communications and coordination with other departments.

Requirements & Tech Stack

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write, and understand English.
• Ability to solve problems with a minimum of supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and strong organizing skills.
• Basic computer and office skills.
• Hotel hospitality front office system knowledge a plus.
• Ability to work independently or with others as needed.