Member Services Advocate

Role Overview

• Job Title: Member Services Representative
• Employment Type: Permanent, Full-Time
• Location: Charleston, SC - Hybrid (3 days onsite, 2 days remote)
• Salary: $53,000 annually
• Shift: Initial training 7:00 AM - 4:00 PM. Post-training, schedules may run as late as 7:00 PM. Some Saturdays required.
• Application Deadline: October 23, 2026

Key Responsibilities

• Deliver a white-glove member experience, handling questions and service needs with professionalism, empathy, active listening, and confident communication.
• Manage 30-40 general member interactions per day, documenting conversations accurately and seeing needs through resolution.
• Navigate multiple systems while assisting with policy, coverage, account, or claims-related needs.
• Build strong relationships through non-scripted, solutions-focused conversations.

Requirements & Tech Stack

• Strong customer-service experience.
• Backgrounds in hospitality, restaurants/food service, retail, banking, healthcare administration, call centers, insurance/claims, or education are highly transferable.
• Excellent listening, empathy, communication, multitasking, and problem-solving skills.
• Comfortable spending significant time communicating by phone.
• Ability to work in a fast-paced environment.
• Able to navigate several computer applications simultaneously.
• Basic Microsoft Office proficiency required.
• Detail-oriented, adaptable, professional.
• Comfortable handling conversations without relying on scripts.
• Flexibility to work within scheduled shift windows and some Saturdays.
• Insurance or claims experience is preferred but not required.

About TEKsystems

TEKsystems is a leading provider of business and technology services, accelerating business transformation for its customers. With a global presence and a team of 80,000 professionals, TEKsystems partners with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. They are a team of strategic thinkers and hands-on collaborators helping customers capitalize on change and master the momentum of technology. TEKsystems is an Allegis Group company.