Scrum Master, AVP

About the Role

Facilitates and supports Agile teams by ensuring they follow Scrum principles. The purpose of the role is to remove obstacles, enhance team collaboration, and ensure smooth communication, enabling the team to focus on delivering high-quality, iterative results. Facilitate Scrum events, promote continuous improvement, and act as a bridge between the team and external stakeholders. This role will be based out of Pune.

Key Responsibilities

• Facilitate and time‑box all Scrum ceremonies: Sprint Planning, Daily Stand‑ups, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Ensure ceremonies are value‑driven, outcome‑focused, and aligned to MCP ways of working.
• Support teams in defining Sprint Goals, managing commitments, and avoiding spill‑overs.
• Ensure user stories have clear acceptance criteria, are estimated with team consent, and follow Agile best practices.
• Coach teams on Agile and Scrum principles, fostering ownership, accountability, and self‑organisation.
• Create a psychologically safe environment that enables honest reflection and continuous improvement.
• Identify and remove impediments and blockers to maintain delivery momentum.
• Promote strong Agile hygiene including Jira updates, correct status/labels, and transparent reporting.
• Act as a bridge between delivery teams and Product Owners, Tech Leads, Architects, Release/Integration teams, and other Scrum Masters.
• Proactively manage cross‑team dependencies, risks, and delivery constraints.
• Represent the team in MCP forums (e.g. design reviews, sprint demos, governance touchpoints).
• Escalate risks and issues with clear context and data‑backed insights.
• Track and report delivery health using Agile metrics (e.g. sprint predictability, carry‑over, team capacity).
• Support compliance with Barclays governance, risk, and control expectations.
• Ensure transparency on delivery progress, risks, and outcomes.
• Contribute to Quarterly / PI objectives and Scrum Master OKRs for MCP teams.

Accountabilities

• Facilitate Events: Facilitate events, as needed, and ensure that all events take place and are positive, productive, and kept within the timebox.
• Support Iteration Execution: Ensure quality of ceremony artefacts and continuous customer value through iteration execution, maintain backlog refinement, and iterate on stakeholder feedback.
• Optimize Flow: Identify and facilitate the removal of conflict impacting team flow, utilizing metrics to empower the team to communicate effectively, making all work visible.
• Mitigate Risks: Identify and escalate risks to remove impediments and shield the Squad from interruptions.
• Build High-Performing Teams: Foster and coach Agile Team attributes and continuous improvement, encourage stakeholder collaboration, deputise ‘in the moment leadership’, and drive high-performing team attributes.
• Stakeholder Management: Facilitate stakeholder collaboration (e.g., business stakeholders, product teams, vendors) and build trust with stakeholders.
• Governance and Reporting: Ensure data quality and provide representation at required governance forums, if applicable.

Requirements & Tech Stack

• Agile Delivery & Ceremonies.
• Jira / Agile tooling.

Qualifications

• Basic/ Essential Qualifications:
• Agile Delivery & Ceremonies.
• Experience with Agile Delivery & Ceremonies.
• Proven experience as a Scrum Master in complex technology delivery environments.
• Strong understanding of Scrum, Agile, and Lean principles.
• Scrum certification (CSM, PSM, SAFe SSM).
• SAFe or large‑scale Agile exposure.
• Experience working with cross‑functional engineering teams (Dev, QA, Architecture).
• Hands‑on experience with Jira / Agile tooling.
• Strong facilitation, coaching, and conflict‑resolution skills.
• Ability to manage multiple stakeholders across business and technology.