2027 Summer Internship
Vizient
This job at a glance
- Who can apply
- New grads and up to 1 year · Bachelor's degree
- Must know
- Stakeholder managementProduct managementData analysisSalesMarketingOperations
- Work
- Hybrid in Irving · internship
- Pay
- Not stated by the employer.
- Skill demand
- Sales27%Stakeholder management5%Product management1%Data analysis1%of 145 similar entry-level jobs posted in the US this week
- Listed
- Nov 11, 2026 · still open
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About the Role
Vizient's Summer Internship Program is designed to provide college undergraduate, graduate, and doctoral students with practical experience in the healthcare industry. This paid, full-time program runs for 10 weeks and offers an opportunity to accelerate academic learning, apply classroom knowledge, and gain exposure to a professional setting. Interns are assigned a supervisor for mentorship and development.
Customer Experience Journey Internship Details
- Program Duration: June 1, 2027 – August 6, 2027
- Pay Rate: $25 per hour
- Location: Hybrid role based in Irving, Texas. Requires participation in required program activities, including stakeholder meetings, workshops, and in-person intern orientation in Chicago.
About the Team And Role
The Customer Experience team is a cross-functional center of excellence focused on building a company-wide discipline for delivering exceptional customer experiences. They work across the enterprise to provide Customer Experience strategy, oversight, and coordination, helping Vizient understand customer needs throughout the end-to-end journey. This internship will support the team’s work to understand the post-sale client experience using quantitative and qualitative insights. The intern will help identify opportunities to design and improve experiences that deliver greater impact and value, supporting customer centricity, retention, renewal, and growth.
Key Responsibilities
- Map the post-sale client journey across selected business units or client need areas, from implementation through adoption, value realization, renewal, and potential expansion.
- Document client needs, personas, key moments, touchpoints, handoffs, responsibilities, and pain points across the post-sale journey experiences.
- Review available client feedback, Voice of Customer input, business data, and internal stakeholder perspectives to identify themes, friction points, unmet needs, and potential growth signals.
- Compare the post-sale experience across selected business units or client need areas to identify enterprise-wide expectations and requirements that should be tailored by business area.
- Support stakeholder interviews, journey-mapping sessions, workshops, and working meetings, then synthesize the input into clear findings and recommendations.
- Develop journey maps and service delivery blueprints.
- Identify opportunity areas for improvement, potential experience measures, and an executive-ready prioritized opportunity roadmap.
What You’ll Learn
- How healthcare organizations engage with Vizient after purchase and the factors influencing implementation, adoption, value realization, renewal, and expansion.
- How customer journey mapping, service design, Voice of Customer synthesis, and basic data analysis are used to identify experience improvements.
- How Customer Experience partners with Sales, Marketing, Delivery, and Revenue Operations teams across the enterprise to align client needs and priorities.
- How to organize ambiguous information, facilitate stakeholder discussions, communicate insights through clear storytelling, and translate research into practical recommendations.
Qualifications
- Currently pursuing an undergraduate degree in business, marketing, communications, customer experience, human-centered design, healthcare administration, or a related field.
- Experience creating journey maps, process maps, service blueprints, or other visual representations of an experience or process through coursework, academic projects, internships, or work experience.
- Experience conducting qualitative research, interviews, surveys, stakeholder discovery, or competitive research and synthesizing findings into themes, insights, or recommendations.
- Experience analyzing client, survey, or operational data using Microsoft Excel or another analytical tool.
- Strong written and verbal communication skills.
- Ability to organize complex information, identify patterns, and communicate clear conclusions.
- Experience organizing and managing projects, including defining tasks, tracking timelines, coordinating inputs, and communicating progress toward deliverables.
- Coursework, project experience, or demonstrated interest in customer experience, journey strategy, market research, healthcare, business transformation, client success, or commercial strategy.