Pharmacy Intake Specialist-Entry Level

About the Role

We are seeking a detail-oriented Pharmacy Intake Specialist to support a Patient Assistance Program through application processing, data entry, and patient communication. The role involves reviewing patient applications, entering information into a Customer Relationship Management (CRM) system, identifying missing documentation, and ensuring accurate case processing.

Key Responsibilities

• Review and process patient assistance applications for completeness and accuracy.
• Enter patient demographics, physician details, medication information, insurance details, and financial information into the CRM system.
• Identify missing application information and contact patients by phone to obtain required details.
• Upload, associate, and organize patient documents and application images within the system.
• Follow established business rules to determine appropriate application workflows.
• Maintain accurate patient records and document all activities in the CRM system.
• Support application renewals and annual recertification processes.
• Coordinate with internal teams to ensure timely and accurate application processing.
• Handle incoming and outgoing mail and assist with general administrative tasks.
• Maintain productivity, accuracy, and quality standards while managing multiple applications.

Requirements & Tech Stack

• High School Diploma or GED required.
• 1–3 years of experience in an office, administrative, data entry, or customer service environment.
• Strong data entry and computer proficiency, including the ability to learn new software systems quickly.
• Excellent attention to detail, organizational skills, and time management.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Experience handling confidential information and maintaining accurate records.
• Strong customer service skills and the ability to communicate professionally over the phone.
• Ability to work onsite and accommodate flexible schedules and overtime as needed.
• Familiarity with Customer Relationship Management (CRM) systems is preferred.
• Experience with application processing, document management, or high-volume data entry is preferred.

Qualifications

• Associate Degree or college education preferred.
• Previous experience in healthcare administration, pharmacy services, patient support, or medical office administration preferred.
• Familiarity with medical insurance, pharmacy benefits, or patient assistance programs preferred.

Work Schedule

• Full-time, onsite position, five days per week.
• Operating hours are between 7:00 AM and 7:00 PM.
• New hires typically begin on a later shift and must be flexible with scheduling.
• Overtime may be required, potentially up to 10 hours per week during peak periods.
• All training will be conducted onsite.

Pay Range

• $18/hr to $20/hr