Early Morning Stock Associate

About the Role

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate is expected to be engaged in assigned tasks during all working hours and will perform a range of functions in all areas of the Store as business needs require.

Key Responsibilities

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Maintains clutter-free, clear egress to emergency exits.
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions.
• Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store.
• Says “thank you” with every register transaction.
• Provides prompt and efficient responses to Customers at all times.
• Responds to Customer Service calls immediately.
• Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the Company’s dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean and organized store.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification for approval of disposals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role.
• Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Qualifications & Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to occasionally push, pull and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.