Global C and I Strategic Operations Support

About the Role

Global Operations Support plays a key role in supporting operational excellence across the Clients & Industries (C&I) organization. This role focuses on enabling strategic priorities, optimizing processes, and facilitating collaboration across domains, functions, and pods to deliver agility and impact.

The C&I organization has six Domains: Insights, Industry, Demand Generation, Client Excellence, Sales & Commercial Excellence, and Enablement & Technology. This position sits within the Business Enablement – Business Management Office, which supports the C&I organization through three key functions: Strategic Operations, Core Services, and Performance & Data Insights. Strategic Operations works through pods aligned to each of the six domains, working alongside Core Services and Performance & Data Insights to deliver seamless operational support and strategic execution.

Key Responsibilities

Strategic Operations

• Manage and execute domain initiatives and projects by working closely with senior stakeholders, applying strong project management discipline.
• Maintain project plans, timelines, documentation, and next steps, ensuring accuracy and timely updates.
• Drive project meetings, coordinate actions across contributors, advance activity as appropriate and track progress against milestones.
• Support preparation of leadership‑ready materials (presentations, updates, trackers), ensuring they meet EY standards and are ready for circulation.
• Identify project risks, dependencies, and opportunities to improve processes, escalating issues as appropriate.
• Act as a single point of coordination with relevant C&I domains and CBS Functions (e.g., BMC, Finance, Technology, AWS) to support delivery of project outcomes.

Operational Excellence

• Support consistent execution of operational processes by maintaining clear documentation, governance artifacts, and reporting.
• Proactively identify opportunities to streamline processes, improve efficiency, and enhance ways of working within the domain.
• Maintain and manage knowledge repositories, databases, SharePoint sites, and content libraries, including regular review and validation of materials.
• Share knowledge, insights, and updates with stakeholders using agreed communication channels.
• Support preparation of status reporting and dashboards, ensuring clarity in coordination with Performance & Data Insights where applicable.
• Assist the triage of requests for ad‑hoc analysis, reporting, and information, helping to embed new ways of working and reinforcing self‑service where possible.

Stakeholder Engagement

• Develop strong working relationships across domains, functions, and pods, anticipating needs and supporting broader team objectives.
• Manage stakeholder communications and expectations, providing clear, timely updates on progress, risks, and next steps.
• Act as a trusted delivery partner to leadership by ensuring follow‑through on actions and high‑quality execution.
• Participate actively in regular update calls and forums, contributing insights and supporting other team members as needed.
• Facilitate coordination across geographically dispersed teams to enable smooth execution and alignment.

Skills & Attributes For Success

• Good analytical and problem‑solving skills, with attention to detail.
• Experience supporting operational process design, improvement, and handoff.
• Competence in reporting, data visualization, and storyboarding, with the ability to translate data into clear insights.
• Ability to manage multiple priorities and stakeholders, delivering high‑quality outputs under tight timelines.
• A client‑focused mindset, with the ability to respond to changing needs and redirect effort as required.
• Clear, confident communicator with the ability to engage senior stakeholders effectively.
• Resilient, adaptable, and comfortable working in a global, matrixed environment with evolving priorities.
• Familiarity with AI/other automation to enhance processes, project outcomes and personal deliverables.