Associate

About the Role

The Associate role at Lemon Tree Hotels is a full-time, on-site position based in Gurgaon. The Associate supports daily hotel operations, ensuring smooth front-of-house and back-of-house activities and consistent delivery of high-quality guest service.

Key Responsibilities

• Assisting guests during check-in and check-out.
• Handling inquiries.
• Coordinating with housekeeping and other departments.
• Maintaining public areas and guest spaces to brand standards.
• Performing basic administrative tasks.
• Updating records.
• Supporting food and beverage or other service outlets.
• Responding promptly to guest requests and feedback.
• Working collaboratively with team members.
• Following established procedures.
• Contributing to a welcoming and professional environment.

Qualifications

• Strong customer service and guest relations skills, with a friendly and professional demeanor.
• Effective communication skills, including clear spoken and written English.
• Basic administrative and organizational abilities, such as handling documentation, managing records, and following standard operating procedures.
• Ability to work in a fast-paced, shift-based hospitality environment, with reliability and attention to detail.
• Comfort with using hotel management or reservation systems and general computer applications.
• Prior experience in hospitality or service-oriented roles is preferred but not mandatory.
• Minimum educational qualification of a high school diploma.
• A hotel management or hospitality-related certificate or degree is an advantage.
• Positive attitude, willingness to learn, and commitment to delivering a high-quality guest experience.
• Additional languages are an advantage.