Customer Contact Comms New Associate
Accenture
BengaluruFresher1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer service
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%of 145 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About the Role
- Aligned with the Customer Support vertical.
- Manage and resolve customer queries.
- Handle escalations and complaints from dissatisfied customers, providing resolutions.
- Responsible for closing faults and complaints within SLAs.
- Preferred for candidates proficient in email and chat processes with good typing skills.
Key Responsibilities
- Solve routine problems, largely through precedent and referral to general guidelines.
- Receive detailed instructions on all tasks.
- Decisions impact your own work and are closely supervised.
- Act as an individual contributor as part of a team with a predetermined, narrow scope of work.
- Work may require rotational shifts.
Requirements & Tech Stack
- Omnichannel - Customer Communications (Primary skill - P1)
- Proficiency in email and chat processes.
- Good typing skills.
Qualifications
- Any Graduation