Customer Service Executive, US Voice Process
Suma Soft
Pune, Pune0–2 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 2 years · Diploma
- Must know
- Customer service
- Work
- On-site in Pune
- Pay
- Not stated by the employer.
- Skill demand
- Customer service58%of 73 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
The ideal candidate will have excellent communication skills and be able to provide top-notch service to our customers.
Key Responsibilities
- Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to improve overall customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.
Requirements & Tech Stack
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
- Strong problem-solving and analytical skills.
- Proficient in using computer systems and software applications.
- Ability to adapt to changing situations and priorities.
Qualifications
- High school diploma or equivalent required; college degree preferred.