Information Technology Analyst

About the Role

Kimley-Horn is seeking an Information Technology (IT) Analyst for their Jacksonville, FL office. This is a non-remote position.

Key Responsibilities

• Collaborate with local and region-wide IT teams to support multiple offices.
• Provide daily IT support for the local office.
• Deliver IT helpdesk support to end-users across the region/firm.
• Provide support on the corporate IT Helpdesk.
• Install new printers, copiers, plotters, and other office equipment.
• Install and support enterprise applications.
• Perform data maintenance and data archiving.
• Assist with office moves/expansions.

Qualifications

• Bachelor's Degree in Information Technology/Systems, Computer Science, or related field with 0-2 years of experience.
• OR Associates Degree in Information Technology/Systems, Computer Science, or related field with 3+ years of experience.
• Knowledge of Windows 10, Office 365, Teams, OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, and basic Networking fundamentals.
• Knowledge of Windows Server 2012/2016 printing and file-level NTFS permissions.
• Ability to understand Windows 10 and configure/troubleshoot PC-level problems.
• Ability to understand basic Windows Active Directory (user accounts and security groups).
• Strong communication, written, and customer service skills.
• High aptitude and willingness to learn new technologies.
• A self-starter that can work with minimal supervision; highly organized.
• Ability to travel (driving) to other offices within the region as needed.
• Passion for technology.
• Business mindset.
• Customer service-oriented attitude.
• Willingness to work with others.
• Ability to prioritize, troubleshoot/resolve problems, and follow-through with internal clients.