Teller Woodland Hills El Camino Center

About the Role

Wells Fargo is seeking a Teller to join its National Branch Network. This front-line, customer-focused role involves supporting customers' everyday banking needs through in-branch interactions, processing transactions accurately, and delivering a welcoming and reliable experience. As a primary point of contact, you will represent the branch through strong service, attention to detail, and genuine care. This role offers foundational banking skill development, an introduction to customer needs, and opportunities to connect customers with relevant products, services, and digital tools. You will work closely with branch teammates to ensure smooth daily operations and a high-quality customer experience, serving as an excellent starting point for long-term growth and career mobility.

Key Responsibilities

• Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.
• Process routine service transactions (e.g., deposits, withdrawals, payments, check cashing) with accuracy and attention to detail.
• Welcome customers, understand their needs, and guide them to efficient ways to bank, including digital tools, self-service options, or appropriate team members.
• Build relationships, actively listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
• Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
• Use strong communication and active listening skills to clarify needs and provide clear, simple solutions or next steps.
• Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations as needed.
• Resolve routine customer questions or concerns and escalate more complex issues to ensure timely resolution.

Requirements & Tech Stack

• Ability to work a schedule that includes Saturdays.
• This position is not eligible for Visa sponsorship.
• Posting Location: 23325 Mulholland Dr, WOODLAND HILLS, CA 91364.

Qualifications

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications

• Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
• Strong verbal communication and active listening skills, with the ability to understand needs, ask effective questions, and clearly explain solutions.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Proven cash-handling experience.
• Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions.
• Professional, integrity-driven approach focused on building trust through reliable service.
• Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools to improve convenience.
• Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates to deliver a consistent customer experience.
• Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
• Ability to resolve routine customer concerns with sound judgment and professionalism.

Pay and Benefits

• Pay Range: $22.00 - $27.50 per hour.
• Benefits include: Health benefits, 401(k) Plan, Paid time off, Disability benefits, Life insurance, critical illness insurance, and accident insurance, Parental leave, Critical caregiving leave, Discounts and savings, Commuter benefits, Tuition reimbursement, Scholarships for dependent children, Adoption reimbursement.

Reference Number: R-586869