Customer Service Representative

About the Role

Join Uline, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. As a Customer Service Representative, you will build customer relationships, provide solutions, and deliver legendary service. This is a full-time, on-site position with various shifts available at the Florida Branch (3830 Uline Drive, Naples, FL 34117).

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Key Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
• Become a product and solutions expert to answer product, pricing, and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email, and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Requirements & Tech Stack

• High school diploma or equivalent.
• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is a plus, but training is provided for eager learners.
• Familiarity with world-class technology for order processing and customer inquiries.
• Ability to navigate websites and online ordering platforms.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Excellent problem-solving, listening, and communication skills.
• Eagerness to learn and provide exceptional service.