Auto Property Damage Claims Associate

About the Role

Plymouth Rock Assurance is seeking motivated, customer-focused candidates graduating in May 2027 to join their Auto Property Damage (Auto PD) Claims Unit, with an anticipated start date of June or July 2027. This entry-level opportunity is ideal for upcoming college graduates interested in building a career in the insurance industry. The role requires a high level of customer service, patience, and professionalism in a fast-paced environment with significant phone interaction.

Key Responsibilities

• Investigate and manage auto property damage claims.
• Evaluate liability and work toward fair and timely claim resolutions.
• Investigate and interpret policy provisions, endorsements, and conditions to determine coverage.
• Identify and investigate contested coverage claims.
• Investigate auto accidents to assess liability by interviewing relevant parties.
• Secure and analyze pertinent records, documentation, and loss scene information.
• Evaluate and adjust reserves.
• Prepare dispatch instructions for field personnel.
• Negotiate and settle claims within individual authority limits.
• Maintain follow-up systems on pending files and communicate claim status.
• Act as an intermediary between the company, preferred vendors, and customers.
• Ensure compliance with privacy guidelines, applicable laws, and claims handling regulations.
• Investigate and initiate subrogation processes.
• Handle and respond to Special Civil Part lawsuits or intercompany arbitrations.
• Manage a customer-focused phone environment by answering calls, returning voicemails, and responding to emails and text correspondence promptly.
• Process incoming and outgoing mail in a timely manner.
• Complete other duties as assigned.

Requirements & Tech Stack

• Bachelor's degree required; candidates graduating in May 2027 are encouraged to apply.
• Previous auto property damage claims experience is welcome but not required.
• Comparative negligence claims handling experience is a plus.
• Strong written and verbal communication, organizational, analytical, and customer service skills.
• Proficiency in Microsoft Office Suite and general computer applications.
• Ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced environment.
• Strong attention to detail, sound judgment, and a willingness to learn.
• Ability to handle challenging customer interactions with patience, empathy, and professionalism.
• Experience with high level of customer service, patience, and professionalism in a fast-paced environment with significant phone interaction.

Salary Range

$53,500 - $60,000 a year. Actual compensation will vary based on multiple factors.