Product Owner

Information Support Specialist

Role Description

We are seeking a detail-oriented, organized, and proactive Information Support Specialist to assist with information management, data coordination, documentation, and administrative support in a remote working environment. The successful candidate will play an important role in ensuring that business information is accurately collected, organized, maintained, and made accessible to relevant teams to support daily operations and informed decision-making.

Key Responsibilities

• Collecting, reviewing, organizing, and updating information from various internal and external sources.
• Maintaining digital databases and managing electronic records.
• Verifying information accuracy.
• Processing information requests.
• Ensuring documents and records are properly categorized and stored.
• Assisting with information retrieval and preparing summaries.
• Updating internal systems and maintaining accurate documentation.
• Collaborating with different departments to gather required information, coordinate requests, and provide timely updates.
• Ensuring relevant information is communicated effectively.
• Conducting routine data checks and identifying inconsistencies.
• Maintaining information logs.
• Preparing basic reports.
• Supporting improvements to information management procedures.
• Effective use of digital communication platforms, cloud-based storage solutions, database systems, and online collaboration tools.
• Managing information independently, handling multiple requests, meeting deadlines, and maintaining consistent productivity without direct supervision.
• Following internal information management policies, maintaining confidentiality, protecting sensitive business records, and ensuring information is handled responsibly and professionally.

Requirements & Tech Stack

• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, as well as Google Workspace.
• Familiarity with database management systems, cloud storage platforms, document management software, or CRM systems is an advantage.
• Strong digital literacy and willingness to learn new software, systems, and information management tools.

Qualifications

• Diploma or bachelor's degree in Information Management, Business Administration, Information Technology, Data Management, Communications, or a related field.
• Experience in information management, data administration, document control, administrative support, or a similar role is preferred.
• Good understanding of data organization, digital documentation, record management, and information processing procedures.
• Strong attention to detail with the ability to review, verify, and maintain accurate information.
• Good analytical and problem-solving skills with the ability to identify missing, inconsistent, or inaccurate records.
• Excellent organizational and time management skills, with the ability to handle multiple information requests efficiently.
• Strong written and verbal communication skills with the ability to coordinate effectively across different departments.
• Ability to work independently, prioritize responsibilities, and meet deadlines in a remote working environment.
• High standards of professionalism, confidentiality, integrity, and responsibility when handling business information.
• Previous experience working remotely or collaborating with distributed teams is an added advantage.