Associate, Cards Operations

About the Role

This role is responsible for managing day-to-day chargeback processes and ensuring timely resolution of cases.

Key Responsibilities

• Manage day-to-day chargeback processes, timely resolution of cases, initiation of appropriate reason code for successful chargeback, representing cases of merchants with appropriate supporting documents.
• Follow up with merchants for documentation and successfully defending them from chargeback through pro-active alerts and effective training.
• Perform all level recon of funds position, balancing and reconciliation, and corrective action on a daily basis.
• Preparation and submission of accurate and timely postings of entries to respective GLs.
• Analyze disputes, reversals, knocking off, exceptions, and alert stakeholders on timely basis regarding pendency or variations.
• Design chargeback reports and analyses, setting forth progress, adverse trends, and appropriate recommendations or conclusions.
• Develop, recommend, and implement policies and procedures related to internal and external financial reporting, monitoring, and analysis, merchant training, etc.
• Examine accounting systems and operations to ensure assigned activities are carried out in accordance with established policies and objectives.
• Identify and implement revisions in accounting procedures or systems to increase efficiency of workflow, reduce time and cost of accounting functions, and increase card business revenue.
• Develop processes and controls to reconcile chargeback accounts, recoveries, charges, and publish monthly MI on the effectiveness of the chargeback process.
• Provide timely and quality response to merchant queries/complaints/service requests.
• Monitor daily rejects and processing within the settlement time frame to ensure no financial loss.
• Ensure compliance with the bank’s internal control and compliance requirements, card schemes compliances, and regional switch regulations.
• Ensure that the Bank’s Compliance and Regulatory procedures are followed.
• Ensure all functions are performed with zero errors and within expected TATs.

Requirements & Tech Stack

• No specific technologies or tools were mentioned in the provided text.

Qualifications

• No specific educational qualifications were mentioned in the provided text.