Pharmacy Technician

About the Role

CVS Health is focused on transforming health care for customers and making the company a great place to work. Pharmacy Technicians play a critical role in supporting pharmacy teams to deliver on the brand promise by improving access, lowering costs, and being a trusted partner for every meaningful moment of health.

Key Responsibilities

• Support the pharmacy team in delivering operational and service excellence within the store.
• Assist patients and customers to deliver an exceptional experience, acting as the first point of contact.
• Ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately.
• Provide caring service that exceeds patient expectations.
• Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication.
• Demonstrate genuine care and contribute to a safe and inclusive culture.
• Complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to the State’s Board of Pharmacy guidelines.
• Contribute to safe and effective operations of the pharmacy.
• Follow all company SOPs at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at each pharmacy workstation for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care.
• Keep patients healthy by offering immunizations and other services.
• Demonstrate compassionate care by solving or escalating patient problems.
• Complete basic inventory activities, as permitted by law, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, and waiting bin inventories.
• Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback.
• Actively seek opportunities to expand clinical and technical knowledge.
• Remain flexible for both scheduling and business needs.
• Voluntarily travel to stores in the market to work shifts as needed by the business.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
• Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
• Deliver additional patient health care services, where allowable by law and supported by required training and certification.

Responsibilities related to immunizations (where permissible):

• Complete additional licensure and training requirements to obtain Technician Immunizer status.
• Educate patients about the importance of vaccines.
• Refer patients to the Pharmacist-on-duty for vaccination questions.
• Monitor for and respond to adverse reactions, reporting them per public health requirements.
• Review and collect patient information.
• Track and document for each applicable patient.
• Monitor and manage vaccine supplies.

Requirements & Tech Stack

• Ability to complete required training within designated timeframe.
• Attention and Focus: Ability to concentrate on a task over a period of time; Ability to pivot quickly from one task to another.
• Customer Service and Team Orientation: Actively look for ways to help people in a friendly manner; Notice and understand patients’ reactions, and respond appropriately.
• Communication Skills: Use and understand verbal and written communication; Utilize active listening.
• Mathematical Reasoning: Ability to use math to solve problems related to prescription fulfillment.
• Problem Resolution: Identify challenging patient or colleague interactions and choose the best course of action.
• Physical Demands:
• Be mobile and remain upright for extended periods.
• Lift, scan, and bag items.
• Reach overhead; stretch or reach out.
• Move fingers repetitively.
• Extend hand(s) and arm(s) in multiple directions.
• Control precision; quickly adjust machines.
• Stoop to a considerable degree.
• Close visual acuity.
• Occasionally lift up to 20 lbs and/or exert up to 20 lbs. of force.
• Frequently lift up to 10 lbs and/or exert up to 10 lbs. of force.
• Consistently lift and/or exert a negligible amount of force.
• Express or exchange ideas by means of spoken word.
• Ability to receive detailed information through oral communication.

Qualifications

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy (age, education, licensure/certification).
• If state board of pharmacy does not mandate a minimum age, must be at least 16 years of age.
• If state board of pharmacy does not mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program.
• State-level licensure and national certification requirements vary by state.
• 1-3 years previous experience as a Pharmacy Technician (Preferred).
• Previous experience in a pharmacy, retail, medical, or customer service setting (Preferred).
• Ability to work in the home store and across the market in other locations (Preferred).