Branch Review Analyst

About the Role

This role plays a critical role in the Quality Assurance function, conducting independent testing in branches to ensure adherence to established policies and procedures.

Key Responsibilities

• Complete assigned branch reviews with a high degree of quality, accuracy, and with strong attention to detail.
• Document work performed and conclusions reached in accordance with Branch Review and Quality Assurance standards and service levels.
• Independently execute branch review assignments and potentially other ad hoc project work.
• Communicate status updates and issues to Branch Management throughout the review.
• Produce written reports for Branch Management that accurately portray status of all findings.
• Deliver difficult messages to employees and members of management in situations where the review findings are adverse.
• Establish and maintain effective partner relationships with Branch and Market Management.
• Establish and maintain effective relationships with Branch Review Leadership Teams.

Requirements & Tech Stack

• Ability and willingness to travel is required.
• Knowledge of branch banking operations, risk, and controls is required.
• Must be detailed-oriented with strong problem-solving, analytical, and organizational skills.
• Must possess solid interpersonal, communication, and collaboration skills with a demonstrated ability to interact with senior management.
• Ability to establish and sustain robust partnerships with Branch employees and Branch Management.
• Possess the ability to set priorities and work with limited direction to achieve desired goals and results.
• Self-motivated with the ability to prioritize and manage multiple tasks simultaneously.
• Must demonstrate proficiency and comfort in working as a remote employee.
• Demonstrate flexibility and the ability to excel in a fast-paced, agile team environment.
• Must have effective PC skills, experience using Outlook, MS Excel, MS PPT, MS Word, and SharePoint.
• College degree or equivalent work experience.

Travel Note: This position requires significant travel, averaging 40% to 50% overnight travel, with occasional increases up to 60% based on business needs. Extended working hours are required while conducting branch reviews.