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Guest Services Associate
Ice factory Ballard estate
Mumbai, Maharashtra, India0–2 yrs24m agovia LinkedIn
Posted 13 Nov 2026, 13:45 IST · Last seen open on LinkedIn 13 Nov, 13:49 IST
This job at a glance
- Who can apply
- Freshers and up to 2 years · Diploma
- Must know
- Customer service
- Work
- On-site in Mumbai
- Pay
- Not stated by the employer.
- Skill demand
- Customer service38%of 99 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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About the Role
The Guest Services Associate is a full-time, on-site role at Ice Factory Ballard Estate in Mumbai, focused on ensuring a smooth and pleasant guest experience.
Key Responsibilities
- Greeting guests
- Handling check-ins and check-outs
- Responding to inquiries
- Managing reservations
- Coordinating with internal teams to fulfill guest requests
- Resolving issues promptly and professionally
- Maintaining accurate records
- Following property procedures
- Providing clear information about services, amenities, and local attractions
- Maintaining a consistent front-of-house presence
- Adhering to service standards
- Focusing on guest satisfaction and safety
Requirements & Tech Stack
- Guest Services skills
- Customer Service experience
- Experience managing Reservations
- Effective Communication skills (verbal and written)
- Ability to work on-site in Mumbai (full-time, including weekends and holidays)
- Professional demeanor, reliability, and strong interpersonal skills
- Basic computer proficiency
- Familiarity with reservation or property management systems is preferred
Qualifications
- Prior experience in hotels, restaurants, or hospitality venues is an advantage
- A relevant diploma or degree in hospitality or tourism is beneficial