Event Technology Associate

Key Responsibilities

• Event Website Development:
• Build and configure event websites and registration portals based on event requirements.
• Integrate website data with event management platforms such as MMS (Salesforce), On24, and Touchcast.
• Ensure all web builds align with compliance, consent policies, branding, and accessibility standards.
• Conduct thorough website testing and troubleshooting to resolve technical issues.
• Implement website changes, updates, and enhancements as required.
• Registration & Attendee Management:
• Support the Meetings & Events Registration Lead in managing attendee registration processes.
• Troubleshoot and resolve user experience and registration issues.
• Manage waitlists, approvals, rooming lists, and attendee changes in collaboration with event owners.
• Ensure a seamless integration between the registration system and other event technologies.
• Communication & Reporting:
• Coordinate the distribution of invitations, reminders, and confirmation emails.
• Generate and maintain reports on event registration metrics.
• Assist in post-event website updates, data uploads, and billing reconciliations.
• Support the creation and distribution of post-event feedback surveys.
• Additional Responsibilities:
• Support special projects and taskforces as assigned.
• Develop and refine best practices for web builds and attendee registration processes.

Requirements & Tech Stack

• At least 2 years of working knowledge of building events in Cvent or supporting the Cvent registration system. (non-negotiable)
• Strong working knowledge and hands-on experience of Cvent and its products in a project delivery or event build setting.
• Experience in a cross-border role, successfully managing multiple complex projects at a global level.
• Considerable experience of delivering brand, marketing, and communications projects in global organizations.
• Strong Stakeholder Management.
• Experience of Change Management; Process Design / Process Improvement.

Qualifications

• Strong written & verbal communication skills, including advanced PowerPoint & Excel.
• Excellent attention to detail.
• Ability to simplify complex themes.
• Proven teaming skills and ability to work with large and complex global teams.
• Outstanding communication skills.
• Optional: Knowledge of registration systems and project management is preferred.
• Optional: Knowledge of the Travel Industry, desired.
• Optional: Knowledge of Mobility processes, desired.