Service Account Manager Intern

Company: Swift

Key Responsibilities

• Serve as the primary point of contact for customer escalations and ensure timely resolution.
• Respond to customer queries promptly and accurately via phone, email, or chat.
• Identify customer needs and assist them in using specific product features.
• Maintain and update internal databases with customer issues and resolution details.
• Follow up with customers to ensure satisfaction and issue closure.
• Collect and share customer feedback with the internal team to improve service quality.

Qualifications

• Education: Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Skills: Excellent verbal and written communication, strong interpersonal skills.
• Attributes: Detail-oriented, organized, capable of multitasking. A proactive learner with a positive attitude and adaptability in a fast-paced environment.
• Experience: Previous internship experience in sales, marketing, or customer service is a plus (not mandatory).

This is an internship position.

Applicants who are currently pursuing their degree are not applicable for this role.

Only immediate joiners who are genuinely seeking internship experience should apply.

Overqualified or experienced candidates are requested not to apply.