Payroll Business Partner I

About the Role

As a Payroll Business Partner I servicing ADP's Professional Employer Organization (PEO) solution, you will provide specialized support and guidance to clients who outsource their Human Resources functions to ADP. This role is critical to maintaining ADP's service reputation and client satisfaction, acting as the primary client liaison for employer-level concerns and providing first-level support over the phone for complex functional areas.

Key Responsibilities

• Act as a trusted payroll advisor and client service professional.
• Provide timely and accurate advice around payroll compliance.
• Deliver payroll solutions that positively impact the client's business, driving client retention and growth.
• Troubleshoot client and product challenges.
• Educate clients on ADP products and services.
• Develop partnerships with stakeholders.
• Demonstrate the depth, breadth, and level of care that creates value in the ADP client relationship.
• Utilize a wide breadth of expertise to help clients solve time-sensitive issues by taking a broad perspective to identify solutions and resolve issues.
• Take initiative to seek answers, solutions, and positive outcomes.
• Build relationships with clients using phone, email, and/or chat, striving to exceed client expectations.
• Uphold the highest ethical standards and ADP's core value of "Integrity is Everything."
• Provide assistance to other associates and maintain an open channel of communication with peers and internal partners.
• Leverage ADP product and services knowledge to help clients understand our products' value.
• Turn client input into recommendations for leaders on best practices and solutions training.
• Adhere to a daily schedule and organize for a high volume of inbound calls.
• Monitor, evaluate, and at times, prevent or redirect client actions to ensure compliance with all Federal, State, and Local employment and tax laws.

Requirements & Tech Stack

• Comfortable working in a metrics-driven environment as part of a structured day.
• Clear and easy-to-understand communication style, both over the phone and in writing.
• Ability to handle pace and time-sensitive issues.
• Daily phone time may increase during peak seasons, like at the close of the year.

Qualifications

• 0-1 year of client and/or service experience.
• Ability to work overtime hours during peak seasons.
• College degree is great but not required. Skills to do the job are more important.
• Acceptable alternative experiences include: Military Experience.

Preferred Qualifications

• Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).