Infra Tech Support Practitioner Copy 02
Accenture services Pvt Ltd
Gurugram, Haryana, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers · Bachelor's degree
- Must know
- Help deskCustomer serviceBusiness analysis
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Help desk36%Customer service16%Business analysis7%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
- Explore opportunities to build knowledge and support the group while engaging in problem-solving discussions.
- Develop expertise in Service Desk Management.
- Foster a collaborative environment where challenges are addressed thoughtfully.
- Ensure production systems are available and operating according to defined service level agreements.
- Drive incident and outage resolution and maintain clear communication throughout the process.
- Facilitate the restoration of service to the production environment efficiently and effectively.
- Establish disaster recovery procedures to safeguard operational continuity.
- Maintain data retention practices in alignment with organizational standards.
Requirements & Tech Stack
- Bachelor's Degree in a relevant field of studies.
- Beginner proficiency in Service Desk Management.
- Beginner proficiency in incident management.
- Beginner proficiency in communication skills.
- Intermediate proficiency in problem solving.
- Intermediate proficiency in customer service.
- Intermediate proficiency in process improvement.
- Prior experience in relevant related skills is advantageous.