Starlink Customer Success Specialist

About the Role

Starlink Customer Success Specialists own activations and billing, from a signed contract order to a working account. This entry-level individual contributor role will focus on supporting Starlink operations across Latin America.

Key Responsibilities

• Process orders with accurate products, pricing, commercial terms, contracts, and billing details
• Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners
• Support local invoicing processes, including Mexico’s CFDI electronic invoicing requirements, invoice validation, and reconciliation
• Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips
• Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable
• Own past-due balances and unapplied cash on assigned work until fully reconciled
• Communicate with Spanish-speaking customers and internal teams to resolve operational and billing issues
• Identify and improve inefficient processes to streamline future orders

Requirements & Tech Stack

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
• Professional proficiency in Spanish and English, written and verbal
• Experience supporting customer operations, order fulfillment, or billing in Latin America, particularly Mexico
• Understanding of shipping, logistics, customs documentation, and delivery processes in the region
• Handled a high volume of orders or tickets without creating avoidable errors
• Communicates clearly and raises problems early, with a dollar amount and next step
• Experience with Excel, Salesforce, Smartsheet, or similar tools
• Built lightweight operational automations or reporting to reduce manual work
• Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build a functional script, tracker, or workflow

Additional Requirements

• Willing to work across time zones, including Latin American business hours, when customer shipments, activations, or billing deadlines require

ITAR Requirements

• Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.