eCom Fulfillment Final Mile Intern

About the Role

The final mile team is responsible for the last leg of the delivery process, from the distribution center or local hub to the customer's home, including installation. This team ensures that orders are delivered accurately, promptly, and in good condition, directly impacting customer satisfaction and brand reputation. Beyond deliveries, the team also handles returns and contributes to improving NPS by ensuring a smooth and positive customer experience. The final mile team is crucial for ensuring a positive customer experience. Efficient and reliable deliveries enhance customer satisfaction, build trust in the brand, and contribute to repeat business. By optimizing processes, managing returns effectively, and improving NPS, the team helps maintain the overall efficiency of the e-commerce fulfillment chain.

Key Responsibilities

• Analyze data and visualize findings.
• Communicate effectively verbally and in writing to collaborate with teams, present findings, and document improvements.
• Manage multiple tasks and meet deadlines in a fast-paced environment.
• Identify bottlenecks or inefficiencies in the final mile process and propose actionable solutions.
• Understand process improvement methodologies to streamline operations and enhance efficiency.

Requirements & Tech Stack

• Data analysis and visualization tools: e.g., Tableau, Power BI, Power Query
• Delivery management software
• GPS tools
• Logistics systems
• Automation
• CRM
• Returns management
• NPS analysis
• Collaboration tools

Qualifications

• Academic Major Preferred: Bachelor's in either Logistics and Supply Chain Management, Business Administration (BBA), Industrial Engineering, Computer Science or Information Technology, Economics, or Business Analytics.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Ability to identify and solve problems.
• Understanding of process optimization.