MEDICAL ASSISTANT

About the Role

Provides general administrative and clinical assistance to physicians/nurses treating patients.

Key Responsibilities

• Prepares patients for physician visits, including escorting, obtaining vital signs, taking medical history, updating patient information, cleaning wounds, removing sutures, changing dressings, explaining procedures, providing emotional support, and preparing for exam/procedure.
• Assists physicians/nurses with patient procedures.
• May assist in providing pre-op and/or post-op medical care to surgical patients.
• Completes required documentation in a timely manner and in accordance with Hospital policies.
• Triages patients by providing information and assistance, scheduling appointments, calling in prescriptions, and notifying personnel of emergency/urgent situations.
• Schedules patients for surgeries, testing, and appointments with specialists, and completes required documentation.
• Contacts patients to discuss test results, order additional testing, or order new medications, as directed by the physician.
• Contacts other physician offices and health care professionals to exchange information and obtain necessary referral authorizations.
• Prepares and cleans exam and procedure rooms, restocks supplies, cleans/sterilizes equipment, and reports unsafe conditions or equipment in need of repair.
• Performs a variety of clerical tasks to support the department or practice.
• Obtains insurance pre-certifications for patient appointments, procedures, tests, surgeries, medicines, etc.
• May transport patients to other areas within the Hospital.
• Supports and serves as a role model for the organization’s mission, vision, values, and customer service initiatives. Adheres to the organization’s policies & procedures, and compliance guidelines.
• Performs other duties as assigned.

Requirements & Tech Stack

• CPR/BCLS certification
• Written and computer skills necessary to prepare required documentation
• Interpersonal skills for effective communication with patients, families, physicians, and other health care professionals.
• Mental ability to complete documentation, deal with patient/family concerns and emotional needs, and respond to stressful/emergency situations.
• Physical ability to stand for prolonged periods, walk extensively, transfer/lift/reposition/assist patients, and utilize necessary equipment/devices.
• Demonstrates ability to use a keyboard as may be required.

Qualifications

• High School / GED
• Course completion of one of the following programs:
• Medical Assistant
• Armed forces medic program
• OR 6 months documented Medical Assistant experience in a similar clinic setting.
• Knowledge of accrediting and regulatory standards and hospital policies related to patient care, including HIPAA confidentiality and JCAHO mandates.