Field Service Technician
Getronics
Charlotte, NCFresher58m agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Diploma
- Must know
- TroubleshootingStakeholder managementCustomer service
- Work
- On-site in Charlotte
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting73%Customer service42%Stakeholder management9%of 100 similar entry-level jobs posted in the US this week
- Listed
- Nov 10, 2026 · still open
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About Getronics
Getronics is a global ICT integrator with over 130 years of history.
Role Overview
Field Services PC Technician (L1) provides clients with onsite tasks for the repair and installation of client OEM products. Performs basic and moderately complex troubleshooting and hardware activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues.
Key Responsibilities
- Provide onsite technical hardware and break fix services on Laptops, Desktops, Workstations, Tablets, and associated devices for commercial and residential clients.
- Install, maintain, upgrade, and repair IT products.
- Ensure all contractual SLAs are met and delivered within contractual requirements.
- Communicate with all stakeholders in a timely manner.
- Handle multiple issues simultaneously and determine priorities.
- Complete all administrative tasks associated with each call as documented in established policies and guidelines.
- Complete routine maintenance activities in agreed timescales, e.g., parts administration.
- Accept and deliver all service calls assigned within the established service level agreement and company requirements.
- Complete all tasks in line with company security, safety, technical, and quality standards and procedures.
Requirements & Tech Stack
- Ability to lift and move computer equipment up to 50 lbs.
- Own a basic repair toolkit, PC, and mobile phone.
- Strong customer support and communication skills.
- Basic troubleshooting and break/fix skills for laptops and desktops.
- Knowledge of operating systems, hardware, and standard software applications.
- Ability to install, test, and configure desktop, laptop, and tablet systems.
- Experience with software imaging and component replacements (e.g., memory, hard drives, SSDs, screens, keyboards).
Qualifications
- High school diploma or equivalent.
- Relevant technical qualification.
- PC repair certifications preferred.
- Experience with deskside support and ticket management tools is a bonus.
Accountabilities
- Complete certifications required for PC repairs.
- Undertake fault diagnosis, basic troubleshooting, and break fix of Laptop and Desktop PCs.
- Maintain parts in line with return deadlines.
- Complete all tasks in real time and update the system accordingly.