AI Intern

About the Role

This is a 20 hour/week remote position supporting the AI Center of Excellence team. The role focuses on helping colleagues understand changes related to AI tools, build confidence in using them responsibly, and adopt new working methods effectively. It involves partnering across functions to support stakeholder engagement, readiness, communications, training, and adoption measurement.

Hours must be performed Monday – Friday between 8:30 a.m. - 1:00 p.m. EST.

Strong preference for students based in Eastern or Central time zones.

Key Responsibilities

• Use-Case Enablement & Adoption Support:
• Document how AI use cases affect day-to-day work, learning needs, and adoption experiences.
• Support use-case lifecycle stages (discovery, pilots, rollout, closeout).
• Assist in documenting affected audiences, current and future ways of working, user needs, adoption barriers, training needs, and success criteria.
• Maintain enablement and change management materials, trackers, action items, decisions, owners, and deadlines.
• User Enablement & Training:
• Create and update quick-start guides, prompt libraries, job aids, presentations, facilitator resources, FAQs, playbooks, and internal knowledge resources.
• Support foundational AI learning sessions, use-case-specific training, office hours, and learning follow-up activities.
• Assist with AI Champion communications, resources, training coordination, and engagement activities.
• Communications, Change Management & Adoption:
• Support stakeholder engagement, readiness activities, audience and impact assessments, adoption planning, communications, reinforcement, and feedback collection.
• Draft clear, audience-appropriate communications for AI Champions, licensed users, and broader audiences.
• Gather feedback to improve learning, support, and adoption experiences.
• Identify and share success stories, lessons learned, productivity wins, adoption barriers, and opportunities for improvement.
• Practical AI Use & User Feedback Support:
• Test and refine prompts for common business workflows in Microsoft Copilot, ChatGPT, and other approved generative AI tools.
• Document reusable prompt templates, examples, and best practices.
• Gather business-user feedback on AI agents, assistants, or configured solutions, focusing on usability, clarity, learning needs, and readiness.
• Assist colleagues in reviewing AI outputs for usefulness and accuracy, capturing feedback, and refining prompts and learning resources.
• Adoption Measurement & Reporting:
• Monitor usage metrics and adoption trends.
• Conduct user surveys and summarize feedback.
• Build simple dashboards or reports for leadership updates.
• Governance & Responsible AI Support:
• Assist with enterprise platform administration, including configuration, governance, usage controls, and documenting/testing changes.
• Help document and communicate responsible AI guidance, approved-use expectations, and relevant policies.
• Assist with reviewing use cases and workflows for data, privacy, access, security, and compliance considerations.
• Cross-Functional & Digital Workplace Support:
• Support meetings, track action items, and maintain artifacts.
• Coordinate with IT, legal, and business stakeholders.
• Prepare materials for working sessions and leadership updates.
• Organize and maintain AI Enablement content in Microsoft 365, including Teams and SharePoint.

Requirements & Tech Stack

• Foundational understanding of AI and large language models.
• Hands-on experience using Microsoft Copilot, ChatGPT, or comparable generative AI tools for prompting, content development, research, analysis, or productivity tasks.
• Proficiency with Microsoft 365, particularly PowerPoint, Excel, Teams, Outlook, Word, and SharePoint.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to synthesize information and create clear, audience-appropriate documentation and presentations.
• Foundational understanding of technical concepts such as system configuration, user permissions, and access controls.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and follow-ups.
• Ability to work independently and collaboratively across functions.

Preferred Experience

• Experience using Microsoft Copilot, ChatGPT or other AI tools in academic or professional settings.
• Exposure to prompt engineering concepts.
• Experience creating training materials, job aids, presentations, or facilitating workshops.
• Interest in AI enablement, digital transformation, responsible AI, or the people side of technology change.
• Basic data analysis and visualization skills using Excel, Power BI, Tableau, or similar tools.
• Basic SharePoint page or site design experience.
• Experience supporting projects, coordinating stakeholders, or maintaining trackers, action logs, and status updates.

Qualifications

• Current student pursuing a Bachelor’s or Master’s degree in Business, Engineering, Computer Science, Information Systems, Data Science, or a related field.
• Strong academic standing preferred.
• Coursework in AI, data analytics, digital transformation, product or project management, or training is a plus.