Seller LIVE Operations Manager Graduate

About the Role

The US Operations team onboards sellers, drives business growth, improves user experience, and provides operations and sales support in the US market. We are organized into Category Management teams that acquire new brands and incubate and accelerate them on TikTok Shop, alongside Central teams covering creator operations, campaign operations, projects, and agency partnerships, working with cross-functional and category teams to grow GMV across merchants of every size. As the business grows, we take on complex challenges across seller growth and creator and agency ecosystem development. You will shape merchant success, user experience, and the next phase of e-commerce growth in the US.

About the Team

The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on-trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping. The TikTok Shop US operation team aims to deliver high-quality products together with a unique customer experience via TikTok. The team is responsible for building the TikTok Ecommerce partnership for the TikTok e-Commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand-new and better e-Commerce experience to our users. We are looking for passionate and talented people to join us to build an e-Commerce ecosystem that is innovative, secure, and intuitive for our users together. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.

Key Responsibilities

• Design an integrated Seller Live plan to increase the live GMV of Sellers in TikTok Shop.
• Analyze live performance metrics and provide insights to optimize content strategy and improve conversion rates.
• Collaborate with the XFN team to align sellers' promotions with overall marketing initiatives.
• Stay up-to-date on TikTok trends and algorithm changes to ensure maximum visibility for the shop.

Requirements & Tech Stack

• Individuals who are completing or have recently completed a Bachelor's degree in business analytics, marketing, or a related discipline.
• Proven track record in business development and sales within the live streaming, e-commerce, media, or digital marketing industry and strong understanding of the intricacies of 1-to-1 and 1-to-few relationship building between tech platforms and sellers.
• Ability to work independently and time-manage multiple high-profile initiatives, with a curious, self-motivated, bias-for-action (“no task is too small”) mentality.
• Experience working in ambiguity, achieving results in a fast-paced environment, and continually adapting to changing business needs.
• Excellent communication and negotiation skills.
• Self-motivated, results-driven, and able to work independently.
• Strong analytical and problem-solving skills.
• Strong documentation, presentation, and communication skills, particularly implemented in external-facing situations.
• Attention to detail, affinity with numbers, logical and strong in problem solving.
• Familiar with TikTok and other content platforms; experience in content-based e-commerce is highly preferred.