[REMOTE] Information Support Specialist

About the Role

We are seeking a detail-oriented, organized, and proactive Information Support Specialist to assist with information management, data coordination, documentation, and administrative support in a remote working environment.

Key Responsibilities

• Collecting, reviewing, organizing, and updating information from various internal and external sources.
• Maintaining digital databases, managing electronic records, and verifying information accuracy.
• Processing information requests and ensuring that documents and records are properly categorized and stored.
• Assisting with information retrieval and preparing summaries.
• Updating internal systems and maintaining accurate documentation.
• Collaborating with different departments to gather required information, coordinate requests, and provide timely updates.
• Conducting routine data checks and identifying inconsistencies.
• Maintaining information logs and preparing basic reports.
• Supporting improvements to information management procedures.
• Following internal information management policies, maintaining confidentiality, and protecting sensitive business records.

Requirements & Tech Stack

• Effective use of digital communication platforms, cloud-based storage solutions, database systems, and online collaboration tools.
• Comfort managing information independently, handling multiple requests, meeting deadlines, and maintaining consistent productivity without direct supervision.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Proficiency in Google Workspace.
• Familiarity with database management systems, cloud storage platforms, document management software, or CRM systems is an advantage.
• Strong digital literacy and willingness to learn new software, systems, and information management tools.

Qualifications

• Diploma or bachelor's degree in Information Management, Business Administration, Information Technology, Data Management, Communications, or a related field.
• Experience in information management, data administration, document control, administrative support, or a similar role is preferred.
• Good understanding of data organization, digital documentation, record management, and information processing procedures.
• Strong attention to detail with the ability to review, verify, and maintain accurate information.
• Good analytical and problem-solving skills with the ability to identify missing, inconsistent, or inaccurate records.
• Excellent organizational and time management skills, with the ability to handle multiple information requests efficiently.
• Strong written and verbal communication skills with the ability to coordinate effectively across different departments.
• Ability to work independently, prioritize responsibilities, and meet deadlines in a remote working environment.
• High standards of professionalism, confidentiality, integrity, and responsibility when handling business information.
• Previous experience working remotely or collaborating with distributed teams is an added advantage.