Seller Onboarding Intern

About the Role

coversvilla is an upcoming multi-vendor e-commerce marketplace in India. The Seller Onboarding Intern role is a full-time remote position focused on helping new sellers successfully join and engage with the marketplace.

Key Responsibilities

• Guide sellers through registration, documentation, and listing processes.
• Ensure seller profiles and product information are accurate and complete.
• Coordinate with sellers via email, chat, or calls.
• Resolve basic seller queries.
• Escalate complex issues when needed.
• Support the creation of simple onboarding guides or FAQs.
• Collect feedback on onboarding challenges.
• Help improve workflows and checklists.
• Collaborate with operations and support teams.

Requirements & Tech Stack

• Communication Skills: Clear written and verbal communication, ability to explain processes in simple terms.
• Customer Service & Relationship Management: Interact respectfully and professionally with diverse sellers.
• Organizational & Time-Management Skills: Handle multiple onboarding cases, track documentation, meet deadlines.
• Technical & Digital Literacy: Comfort with online forms, spreadsheets, and e-commerce platforms or dashboards.
• Problem-Solving & Analytical Skills: Identify onboarding bottlenecks and suggest practical improvements.
• Ability to work independently in a remote setup.
• Maintain regular availability.
• Collaborate effectively with cross-functional teams.
• Interest in e-commerce, marketplaces, or startup environments.
• Prior internship or project experience in operations, support, or onboarding is a plus.
• Pursuing or having completed a degree or diploma in business, commerce, management, or a related field is preferred but not mandatory.