Internship Program US Healthcare Customer Support Intern

About the Role

Harmony United Psychiatric Care is offering an Internship Program for US Healthcare Customer Support Interns specializing in Voice Process. This internship is based in Hyderabad, Telangana, and is provided by Harmony United Medsolutions Pvt. Ltd. (HUMS). The program is designed to provide students with practical industry exposure, hands-on experience, and opportunities for career growth within healthcare administrative and support services.

Position Overview

The selected interns will join the Office Management Department (OMD) and support patient coordination, provider communication, administrative workflows, documentation, and day-to-day operational activities related to US healthcare services. This role offers an opportunity to gain hands-on experience in US healthcare operations while developing professional communication, coordination, and organizational skills.

Key Responsibilities

• Assist with patient-related administrative workflows, inbound/outbound calls, and email communication
• Support patient and provider coordination, appointment-related queries, and follow-up activities
• Assist with new patient paperwork, medical records requests, referrals, fax processing, and prior authorization coordination
• Record and update patient information accurately in the Electronic Medical Record (EMR) system and other approved platforms
• Route patient concerns, pharmacy-related queries, and requests to the appropriate teams
• Support FMLA, disability documentation, and other administrative requests, as assigned
• Maintain operational trackers, update records, and prepare productivity reports
• Coordinate with internal teams to follow up on pending tasks and ensure timely completion of assigned activities
• Communicate professionally with patients, providers, and internal teams while maintaining patient confidentiality and complying with HIPAA requirements
• Complete assigned tasks accurately within established timelines and follow company policies and procedures

Requirements & Tech Stack

• Good verbal and written communication skills
• Basic knowledge of MS Office, including Excel, Word, and PowerPoint
• Strong organizational skills and attention to detail
• Good interpersonal, analytical, and problem-solving abilities
• Willingness to learn US healthcare workflows, administrative processes, and relevant software systems
• Ability to work collaboratively and manage assigned responsibilities efficiently
• Positive attitude, adaptability, and eagerness to learn

Qualifications

• Bachelor's degree completed or Master's degree completed (MBA, MCA, MHRM, MSW, M.Com, M.Tech, or equivalent qualifications)

Prior healthcare experience is not mandatory. Candidates interested in healthcare administration, patient coordination, and operational support are encouraged to apply.

Internship Details

• Duration: 3 months
• Bachelor's Degree Stipend: ₹5,000 per month
• Master's Degree Stipend: ₹7,000 per month

Benefits

• Four-day work week (Monday to Thursday) with a three-day weekend
• Free food facility during working days
• Cab-drop facility, as per company policy
• Practical exposure to US healthcare operations and administrative workflows
• Learning and development opportunities with experienced professionals
• Internship Completion Certificate upon successful completion of the internship
• Opportunity for a Pre-Placement Offer (PPO) or full-time employment, based on successful internship completion, individual performance, business requirements, and availability of suitable vacancies. Full-time employment is not guaranteed.