BARISTA

About the Role

The Barista is a Front of House team member responsible for superior customer satisfaction through drink accuracy, efficiency, and upholding company core values. The Barista is expected to be a role model for company culture, exhibiting the highest standards in guest experience by delivering the best drinks and service in the cleanest, most friendly, and safest dining environment. The Barista reports directly to the Shift Leader [SL] and General Manager [GM] and is accountable for executing provided policies, procedures, and direction. The Barista must successfully complete General Team Member Training Certification and Barista Training Certification. Fluency in speaking and writing English is required for effective communication. Professional dress, speech, and behavior must be maintained at all times.

Key Responsibilities

• Superior customer service through fast, efficient, accurate, and proper drink production to company standards.
• Continuously test all drink products for taste, appearance, and consistency.
• Clean and maintain the barista station, including proper and timely maintenance on all machines and equipment.
• Superior knowledge of the entire drink menu, ingredients, modifications, allergens, and upcharge costs.
• Educate and inform customers about coffee beans, coffee drinks, and other menu items.
• Support the Front of House team by greeting customers professionally and enthusiastically, guiding them through the menu, and processing orders efficiently with a friendly, positive attitude.
• Complete position Primary and Secondary Responsibilities as well as Daily Duties at a superior level.
• Maintain a calm demeanor during periods of high volume or unusual events.
• At times, field inside, drive-thru, and phone orders.
• At times, operate a Point of Sale system [POS].
• At times, perform work of other team members as needed.
• Adhere to proper cash handling procedures at all times.
• Address customer complaints and report to SL and/or GM.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude and present professional conduct and appearance.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance. Scheduled working hours range from Sunday – Saturday from 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• Prefer prior customer service experience
• Prefer prior Barista experience (not required)
• Dependable, honest, trustworthy, possesses integrity
• Positive attitude and great personal drive
• Courteous and enthusiastic
• Willingness and ability to learn in a fast-paced sales environment
• Exceptional communication skills
• Exceptional guest services skills
• Basic math and computer skills
• Prefer proficiency on Aloha POS (not required)
• Prefer ability to handle multiple projects simultaneously and efficiently
• Successful completion of General Team Member Training Certification
• Successful completion of Barista Training Certification
• Ability to learn and maintain knowledge of company’s products and procedures
• Availability to work on weekends
• Reliable transportation

Physical Demands

• Standing: Continuously
• Walking: Frequently
• Bending: Continuously
• Squatting: Frequently
• Reaching: Frequently
• Grasping: Frequently
• Lifting/Carrying:
• 1-10 lbs: Continuously (Drink items, paper goods, office items, buss tubs)
• 11-20 lbs: Frequently (Water dispenser, small tea jugs, air pots)
• 21-35 lbs: Occasionally (Trash/Recycle)
• 36-50 lbs: Frequently (Tea jugs)
• 51-75 lbs: Never