CASHIER/EXPO

About the Role

The Cashier/Expo is a part-time team member of the Front of House, responsible for superior customer satisfaction through positive customer management. This role involves greeting, menu guidance, payment processing, loyalty benefits, and upholding core values. The Cashier/Expo is expected to be a role model for the D’Lite company culture, exhibiting the highest standards in overall guest experience, service, and cleanliness. The position reports directly to the assigned Shift Leader [SL] and General Manager [GM].

Key Responsibilities

• Professionally and enthusiastically greet customers, guide them through the menu, and process orders efficiently with a friendly, positive attitude aligning with company core values.
• Maintain superior knowledge of the entire menu, including ingredients, modifications, allergens, and upcharge costs.
• Field inside, drive-thru, and phone orders.
• Perform work of other team members as needed.
• Operate a Point of Sale system [POS], accurately reconcile daily checkouts, sales, tips, and credit cards.
• Adhere to proper cash handling procedures at all times.
• Follow policies and procedures for comps, voids, employee food, and the customer loyalty program.
• Complete position Primary and Secondary Responsibilities as well as Daily Duties at a superior level.
• Address customer complaints and report to the SL and/or GM.
• Perform table touches to ensure order accuracy, food quality, needed refills, and guest satisfaction.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude and maintain professional conduct and appearance at all times.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance. Scheduled working hours range from Sunday – Saturday from 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours in length.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• Dependable, honest, trustworthy, possesses integrity
• Positive attitude and great personal drive
• Courteous and enthusiastic
• Willingness and ability to learn in a fast-paced sales environment
• Exceptional communication skills
• Exceptional guest services skills
• Basic math and computer skills
• Proficiency on Aloha POS (preferred, not required)
• Ability to handle multiple projects simultaneously and efficiently (preferred)
• Successful completion of Team Member Training Program
• Availability to work on weekends
• Reliable transportation
• Fluent in English (speaking and writing)

Physical Demands

• Lifting + Carrying:
• 1-10 lbs: Continuously (Food items, paper goods, office items, buss tubs)
• 11-20 lbs: Frequently (Water dispenser)
• 21-35 lbs: Occasionally (Trash/Recycle)
• Posture/Movement:
• Standing: Continuously
• Walking: Frequently
• Bending: Frequently
• Squatting: Frequently
• Reaching: Frequently
• Grasping: Frequently
• Sitting: Never
• Kneeling: Rarely
• Crawling: Never
• Climbing: Never

Qualifications

• Prior restaurant experience (preferred, not required)