Delivery Station Customer Service Associate, DSL
Amazon
This job at a glance
- Who can apply
- New grads and up to 2 years · Bachelor's degree
- Must know
- Customer serviceOperationsData analysisBusiness analysisExcelMicrosoft Office
- Work
- On-site in Richmond
- Pay
- Not stated by the employer.
- Skill demand
- Customer service75%Operations42%Business analysis2%of 100 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
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About the Role
As a Delivery Station Customer Service Associate at Amazon, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time, as promised. This role also helps connect customers with experts for accurate and up-to-date package information.
Key Responsibilities
- Communicating directly with customers in-person, via phone, and email.
- Empathizing with and prioritizing customer needs.
- Upholding company values and respecting every customer.
- Resolving issues and setting appropriate expectations with customers.
- Clearly understanding and responding appropriately to customer issues.
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
- Approaching problems logically with good judgment to ensure appropriate customer outcomes.
- Making quick and effective decisions on behalf of the customer.
- Working a flexible Full-Time (40+ hours per week) schedule.
Performing The Following Tasks, With Or Without Reasonable Accommodation
- Carry, lift, push, and pull up to 49 pounds.
- Frequently push, pull, squat, bend, and reach.
- Stand and walk during shifts lasting up to 12 hours.
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided).
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.
Role Context
You will be based at a last-mile delivery warehouse, operating at the heart of Amazon’s logistics. You will connect with customers, warehouse associates, and delivery partners, resolving delivery issues directly to ensure a great customer experience.
About The Team
The Customer Service team's mission is to be Earth’s most customer-centric company. This is an inclusive team that empowers and supports its members. The team aims to reduce customer effort, offer expert insights into complex issues, and is always looking for ways to improve Amazon's customer service. Opportunities exist in process improvement, customer experience, data analysis, and customer retention.
Requirements & Tech Stack
- Customer Service experience.
- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
- Experience prioritizing and managing time effectively in dynamic environments.
- Familiarity with multiple web browsers, database searching, and instant messenger tools.
Qualifications
- High school or equivalent.
- Bachelor's degree or equivalent (preferred).
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators (preferred).
- Experience with written and verbal communication and presentation (preferred).
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand (preferred).